Returns & Exchanges

At Berres Brothers Coffee Roasters, we want you to love every sip; if you are unsatisfied with your order, please contact us within 30 days of purchase for a resolution. Due to the perishable nature of coffee, we handle returns and replacements on a case-by-case basis to ensure your complete satisfaction.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email or phone with your order number and the reason for your request.

• 2.
  Provide Details

  Include photos of the packaging and the batch code if your request concerns product quality or shipping damage.

• 3.
  Review Process

  Our roasting team will evaluate your request to determine if a return, replacement, or store credit is the best solution.

• 4.
  Resolution

  Once approved, we will ship out a fresh replacement or process your refund to the original payment method within 5-7 business days.